Tickets
Tickets is an easy to use Customer Support and Sales Enquiry solution.
![](resources/img/features/tickets_index.png)
![](resources/img/features/tickets.png)
![](resources/img/features/tickets_edit.png)
bluetrait.io makes it easy to keep track of your business enquiries.
Tickets is fully customisable, bluetrait.io can work for your business
Email Integration
- Bluetrait's Ticket module expands on your company's current email system
- Emails are imported automatically into Bluetrait for your team to action
- Email notifications for replies are sent to alert when a Ticket has been actioned
- Multiple email accounts are supported and each account can be filtered into different departments
Assigning
- Assign Tickets to staff members or teams for actioning
- View all Tickets assigned to you to prioritise your work load
Departments
- Categorise Tickets by department for easier filtering and assignment
- Allow Staff to view tickets by department
- Restrict access to departments to specific users
Priorities & Statuses
- Add and edit custom priorities and statuses to suit your company
- Colour code priorities and statuses to highlight important Tickets
Private Replies
- Discuss amongst staff privately without alerting the Ticket creator
- Save notes for future reference within the ticketing interface
Customise
- Create custom fields such as Dropdowns, Checkboxes, Dates and more
- Allow only staff to see specific custom fields
- Customise Email templates with our easy to use WYSIWYG system
Predefined Replies
- Create predefined replies for common questions for quick response
Guest Portal
- Allow users to login and view the status and reply to their tickets